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OUR POLICIES
PLEASE, TAKE A FEW MINUTES TO READ AND REVIEW OUR POLICIES PRIOR TO BOOKING ANY SERVICES.
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BOOKINGS: To secure an appointment date and time, agreement of the terms and conditions are required at the time of booking. There is a NON-REFUNDABLE deposit required for bridal services and out of studio appointments. Deposit may be transferred to secure a different appointment time/date if artist receives notice 1 day before the original date and time of initial appointment. Please be advised, dates and scheduled service times will only be reserved when deposit payment is received. Requests for booking appointments earlier or later than the typical business hours of availability will be charged an additional inconvenience fee of $100 to secure if artist's schedule permits. Client must contact artist to inquire about availability and to request to book any service for the aforementioned hours.
BOOKING TIMES: Booking info will contain a start time and end time selected by client(s). Each service requires a certain length of time to be finished and is not to exceed time limit. However, due to unforeseen circumstances, appointments may run over designated time. When reserving your date, please book accordingly. Any additional service needs outside of booking will only be performed at the discretion of the artist. All persons involved in appointments need to be available at the scheduled time of said appointment. All service application for more than one person must be at the same location and consecutive in time (no gaps in between).
DELAYS: A late fee of $1 will be charged for every 1 minute of delay when a client is late for the scheduled time, or if scheduled services exceeds allotted time because of client delays. Likewise, clients are discounted accordingly if there is a delay on behalf of artist. After 15 minutes of client tardiness, the appointment may be canceled at the artist’s discretion. Please, be mindful that delays in your appointment directly impact the following client's appointments.
SATISFACTION GUARANTEED: Makeup and/or nail care services will be completed to client’s satisfaction, but is not to exceed allotted service time. Ample time is given for each service upon booking. Acceptance of completed service by client is acknowledgement by client that service is done to his / her satisfaction.
SANITATION FEE: For best makeup application results, client(s) must arrive to appointment with properly cleansed face. Please groom eyebrows and remove any unwanted facial hair prior to appointment. Failure to do so may result in an additional $15 fee for makeup artist taking additional time to complete said grooming. It is recommended that client(s) exfoliates skin one day prior to appointment. Client(s) agrees to arrive to appointment with a bare, clean face, with no product or prepped with skin care products. If neither of the aforementioned conditions are met, an additional sanitation fee of $20 will be added to the final bill as the service time is prolonged due to makeup artist taking additional time to properly cleanse client(s) skin prior to makeup application. For nail care services, client(s) are to arrive with healthy, undamaged nails and no nail extensions or enhancements, (unless proper removal services are book or prior approval from artist is granted).
TRIAL MAKEUP: A trial makeup application service (consultation) is available for services that do not include one, if client is interested. This is a separate fee and is due when trial service is rendered. If you are 15 minutes late for your appointment, it will be cancelled immediately. If tardiness is communicated with artist in advance, a late fee of $1 per minute will be applied to the final bill if artist chooses to continue with the appointment. Please, request a trial makeup service at least 1 day prior to scheduled service.
CANCELLATION: All deposits paid by client may be transferred to another booking if appointment is cancelled 1 day before initial appointment date/time. After the 1 day grace period, should a client cancel the booked event or any service, the deposit will not be refunded nor transferred. There will be a new deposit required to secure a new appointment. If artist cancels at any time or is unable to perform artist’s duties for any reason, the deposit paid will be fully refunded via the initial form of payment with 5-7 business days. Any other deposit transfers may be considered at the artist’s discretion. Client agrees that the refund of 100% of the deposit is the only liability to Pretti by Princess, LLC and Princess K. Frazier. If client(s) is a no call and/or no show for appointment, client(s) is still responsible for full payment of total service fees. If a card is on file, it will be automatically charged.If no card is on file, client will be required to pay balance prior to securing a new appointment. Any payments made in full are final.
SERVICE LOCATION AND REQUIREMENTS: Location of service for the day-of-service or trial (consultation) booked will be at the discretion of the client, but there are certain requirements that the artist needs to complete services. A ‘set-up’ table/work area and electrical outlet to plug in lights, must be accessible for use by artist. If at any point the artist feels unsafe, staff will immediately pack belongings and vacate the premisses. Client(s) will still be responsible for payment of total fees of services.
PARKING FEES: Where parking, valet or toll fees may be incurred by artist traveling to your location; the amount will be included with the final bill and due for payment on the day of service.
LOCATION FEE: Unless otherwise specified within a particular package, an out of studio rate beginning at $100 will be applied to the total cost of services requiring the artist to drive to client’s preferred location. Some travel may require an additional fee of 50 cents per mile roundtrip, which will be discussed in advance if required.
AIRFARE & ACCOMMODATIONS: All costs for travel to a booked event are to be paid by client. Costs may include, but are not limited to: airfare, hotel, transportation, parking, per diem, service incidentals and all taxes.
LIABILITY: All brushes, tools and makeup products are kept sanitary and are sanitized between every makeup application. Any skin condition should be reported by the client to the makeup artist prior to application and if need be, a sample test of makeup may be performed on the skin to test reaction. Client(s) agree to release Pretti by Princess, LLC and Princess K. Frazier from liability for any skin complications due to allergic reaction.
PAYMENT: The final balance due is any other expenses incurred for the event/service as one payment - no exceptions - unless at the discretion of the artist. The person(s) responsible for the entire balance of payment is the person(s) who has booked a service. The following are acceptable forms of payment: Cash, PayPal or CashApp.
SEVERABILITY: If any provisions of this agreement shall be held to be invalid, illegal, unenforceable or in conflict with any of the law(s) of any jurisdiction, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.
USE OF IMAGE: Unless discussed and approved prior to service, Pretti by Princess, LLC and Princess K. Frazier may use on its website and / or in any brochure, flyer, or other advertising it deems necessary - any and all photographs, video, audio and any other digitally stored media that is captured or recorded by Pretti by Princess, LLC and Princess K. Frazier and any and all of its representatives or agents. Client(s) agree to release any and all claims regarding use of his / her image for such purposes. Client(s) also agrees to release name and contact information of professional photographers / videographers photographs and recordings, if requested. This agreement serves as a release to client(s) photographer / videographer and authorizes them to release to Pretti by Princess, LLC and Princess K. Frazier any photographs / recordings to use on any promotional materials Pretti by Princess, LLC and Princess K. Frazier deems necessary, if requested.